FAQs for 2020 Season Ticket Holders

Answers to your questions regarding your subscription or single ticket purchases to PSF’s 2020 season.

I have not heard from you regarding my 2020 ticket purchase. What should I do?

We have reached out to all ticket holders with the information we have on file. Please email psf@pashakespeare.org or leave a message for the box office at 610.282.WILL, and a representative will follow up as soon as possible.

Can I donate the cost of my ticket order from the 2020 season directly to PSF? Is the value of my donation tax deductible? 

Yes. You will have the opportunity to donate the price of your tickets – in full or in partial – to help the Festival cover its costs, pay its artists, and stay strong for future seasons. You will receive recognition for your gift and a receipt for tax purposes for that amount. 

What if I paid with or I am currently holding a gift certificate for the 2020 season?

All unused/unredeemed gift certificates will be honored for the 2021 season. Those patrons who used gift certificates for tickets to the 2020 season will be issued a new certificate for the same value.

What can a gift certificate be used for if I choose that option for a refund?

If you choose to receive your refund as a gift certificate, it may be used for tickets to any Pennsylvania Shakespeare Festival production in a future summer season. The dollar value does not expire.

I spoke with a representative and requested a refund as a check/gift certificate. When will I receive it?

As our staff continues to predominantly work from home, physical mail will be delayed, but if you have confirmed your check refund with a representative, it is in process. Gift certificates will be mailed at a later date. Thank you for your patience.

Our staff is working from their homes, if you have questions about anything please email psf@pashakespeare.org and we will respond as soon as possible. Your returned call will come from 610 or 484 area codes and on your caller ID will show the call is from either Bethlehem, Reading, or Slatington.